Returns & Exchanges

Returns & Exchanges

We want you to love your thobe. If it's not quite right, we'll make it right.


Easy Size Exchanges

Hassle-Free Size Swaps

Not the right fit? We offer free size exchanges within 30 days of delivery.

Simply email us at abdisalaamgarments2023@gmail.com with your order number and preferred size, and we'll arrange your exchange.

How It Works

  1. Email us at abdisalaamgarments2023@gmail.com with your order number and size preference
  2. We'll send you a prepaid return label
  3. Post your thobe back to us
  4. We'll dispatch your new size within 1-2 working days of receiving your return

Returns Policy

30-Day Return Window

You can return your thobe within 30 days of delivery for a full refund, provided it meets our return conditions.

Return Conditions

To be eligible for a return, your thobe must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • Returned in the original packaging
  • Free from any marks, stains, or alterations

How to Return

  1. Contact us at abdisalaamgarments2023@gmail.com with your order number
  2. We'll send you a prepaid return label and instructions
  3. Pack your thobe securely in the original packaging
  4. Drop it off at your nearest post office or arrange collection
  5. We'll process your refund within 5-7 working days of receiving your return

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method.

Refund timeline:

  • Processing: 5-7 working days after we receive your return
  • Bank processing: 3-5 working days (depending on your bank)

You'll receive an email confirmation once your refund has been processed.


Damaged or Faulty Items

In the unlikely event that your thobe arrives damaged or faulty, please contact us immediately at abdisalaamgarments2023@gmail.com with:

  • Your order number
  • Photos of the damage or fault
  • Brief description of the issue

We'll arrange a replacement or full refund immediately, with free return shipping.


International Returns

International customers can return items within 30 days. Please note:

  • Return shipping costs are the customer's responsibility
  • We recommend using a tracked service
  • Customs duties are non-refundable

Questions?

If you have any questions about returns or exchanges, we're here to help:

Email: abdisalaamgarments2023@gmail.com
Response time: Within 24 hours